Return Policy
What is Milan Luxury’s shipping policy?
We normally ship with 2 business days from the reception of the order. If we cannot ship within 2 business days we will cantact you by phone or email. Our shipping and handling fee depends on the items purchased.
What is Milan Luxury’s return policy?
For all eligible returns, Milan Luxury will accept returns within (14) days of when the package was received by the consumer. All items must be unused and in original packaging. Credit will be made to the member's account. If a product is eligible for a return, it will be indicated on the product information page, within the Sales Event. Please note that items marked Final Sale cannot be returned.
Where should an eligible return be sent?
To return an eligible item, please contact Milan Luxury either by phone or email. Customer Care will provide a return authorization.
Contact details for Customer Care
212.228.6651
Once the return authorization is issued, please send the return to the following address
Milan Luxury
57 Greene Street
New York, NY, 10012
Can I exchange an item for one of a different size/color/etc.?
Because Milan Luxury is an event-oriented sales business, purchases are not exchangeable.
How will I know when my return has been received?
We will send you an email indicating that your item has been received by the Milan Luxury team.